Cancellation and Refund Policy
All Sales Are Final
We do not offer refunds or exchanges for any products purchased through our online stores. Please carefully review your order before finalizing your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, you must contact us within 7 days of receiving your order. To request a resolution, please provide:
- Your order number
- Clear photographic evidence of the damage or defect
Once we review your request, we may, at our sole discretion:
- Offer a replacement for the damaged or defective item
- Provide an alternative resolution (if applicable)
Refunds are not guaranteed and will be considered only in exceptional cases.
Orders Fulfilled by Printify or Shopify
If your order was processed through Printify or Shopify, their respective return and refund policies may apply. We do not control or manage their policies. Please refer to their official websites for additional details.
International Orders
For customers outside the United States, please note that refund and return policies may vary based on your local consumer protection laws. If applicable laws require refunds or returns under specific conditions, we will comply accordingly.
Statutory Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws. If any part of this policy conflicts with mandatory consumer protections in your jurisdiction, those statutory protections will take precedence.
Contact Us
If you have any questions or concerns regarding this policy, please contact us:
📧 Email: support@eliess.com
📞 Phone: [Your Phone Number]
Changes to This Policy
We reserve the right to update or modify this Cancellation and Refund Policy at any time. Changes will be posted on our website and take effect immediately upon publication. Customers are encouraged to review this policy periodically.